Refund policy

Return & Refund Policy

Because soap and skincare products are personal-use items, we do not accept returns due to safety and hygiene reasons.

That said, your experience matters to us. If there is any issue with your order, we will always do our best to make it right.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. Include your name, order number, a brief description of the issue, and photos if applicable. We will arrange a replacement or refund for the product at no additional cost.

Lost or Missing Packages
Once an order has shipped, it is in the hands of the carrier (USPS). If your package is marked as delivered but cannot be found, we recommend checking with neighbors and contacting your local USPS office for assistance. You may need to file a claim with USPS, and we’re happy to help guide you through that process if needed.

Optional shipping protection is available at checkout. If selected, we will replace lost, stolen, or damaged items at no extra cost. If shipping protection is declined, the customer assumes responsibility for issues that occur during transit.

How to Contact Us
Please email lovesfieldsoap@gmail.com within 14 days of receiving your order. Be sure to include your name and order number so we can assist you as quickly as possible.

Every order is handled with care, and we truly want you to love your experience with us.