Shipping, Returns & Faqs
Shipping
Orders are typically processed within 1–3 business days and shipped via USPS or UPS. Delivery times vary by location, but most orders arrive within 3–7 business days.
Once your order ships, you'll receive a tracking number so you can follow its journey.
$7 Shipping on all orders and Free Ground Advantage Shipping On orders $75+ • USA Only. At this time we don't ship internationally.
Our Happiness Guarantee
Because our soaps and skincare products are personal-use items, we do not accept returns.
However, we want you to be happy with your purchase. If you're not satisfied with your order for any reason, please contact us within 14 days of delivery. We'll do our best to make things right.
Order Issues
If you receive the wrong item or believe there is an issue with your order, please contact us within 14 days of delivery and we'll be happy to help.
Lost, Missing, or Damaged Packages
Once your package has been handed off to USPS or UPS, delivery is under the carrier's control.
If your package is marked as delivered but cannot be found, we recommend checking with household members and neighbors first, as packages are occasionally delivered to the wrong address by mistake.
If your package is lost, delayed, arrives damaged during transit, or is believed to have been stolen after delivery, please contact the shipping carrier directly for assistance. We're always happy to provide tracking information and help point you in the right direction, but we are unable to replace or refund orders affected by carrier delivery issues.
Custom Orders
Planning a wedding, event, party favor, or special gift? We'd love to help create something unique for your occasion. Feel free to contact us to discuss custom orders.
Questions?
Have a question about your order or our products? We'd love to hear from you. Contact us anytime and we'll be happy to help.